Legal notice

 

Legal Notice (Act on Specified Commercial Transactions)

 


 

Seller

 


Business Operator:

Takuya Harada (Harada Shoten)


Responsible Representative:

Takuya Harada


Address:

Address will be disclosed without delay upon request.


Phone Number:

+81-50-3623-1765


Email Address:

yamanono.net@gmail.com


Customer Support Hours:

Business Hours: 10:00 AM – 3:00 PM (JST)

Closed: Irregular holidays (Closed on Saturdays, Sundays, and Japanese public holidays)

 

 

 

Sales Price

 


All prices are displayed inclusive of Japanese consumption tax.

Shipping fees are charged separately.

 

 

 

Shipping Fees

 


 

Domestic Shipping (Japan)

 

 

  • Small items: Flat rate 300 JPY (Click Post)

  • Large items: 800 – 2,000 JPY (depending on region and size)

 


 

International Shipping

 

 

  • Small items: From 920 JPY

  • Large items: From 1,650 – 4,100 JPY (depending on destination and weight)

 


Shipping fees are automatically calculated based on order details and destination and will be confirmed at checkout.

 

 

 

Additional Charges (Other than Product Price)

 


There are no additional charges beyond those listed above.

However, for international orders, customs duties, VAT, or import taxes may be charged by the destination country and are the responsibility of the customer.

 

 

 

Delivery Time

 


Delivery time varies depending on destination, shipping method, and customs clearance.


Orders will be shipped within 7 days after payment confirmation.


 

Domestic Shipping

 


Usually delivered within 3–7 business days after order confirmation.

(Delivery time may vary depending on region and shipping method.)


 

International Shipping

 


Delivery time varies depending on destination country and shipping method (EMS, International ePacket Light, etc.).

Estimated delivery: 7–21 business days.


Delays may occur due to customs clearance, local delivery conditions, weather, or transportation issues.


Detailed estimated delivery times are shown during checkout when selecting the shipping method.

 

 

 

Payment Methods and Timing

 


 

Accepted Payment Methods

 


Credit card and other payment methods displayed at checkout.


 

Payment Timing

 


Payment is processed at the time the order is confirmed.

 

 

 

Return Policy

 


 

Return Period

 


Returns are accepted if you contact us within 30 days of receiving the product.


 

Return Conditions

 

 

  • Items must be unused and unopened

  • All tags and accessories must be included

  • Return shipping costs are the responsibility of the customer

  • In the case of defective or incorrect items, we will cover shipping and offer replacement or refund

 


 

Non-Returnable Items

 

 

  • Sale or outlet items

  • Handmade items

  • Custom-made or personalized items

  • Opened hygiene-related products

 


 

Defective or Incorrect Items

 


Please contact us within 7 days of receiving the product.

We will provide a replacement or full refund at our expense.

 

 

 

Return Procedure

 

 

  1. Contact us via email or contact form

  2. After return approval, send the item back

  3. After inspection, refund will be processed within 7–14 business days

 

 

 

 

Refund Policy

 


 

Refund Method

 


Refunds will be processed within 7–14 business days after we receive and inspect the returned item.


Refunds will be made using the original payment method:

 

  • Credit card payments: Refunded through the card issuer (may take 1–2 months depending on the card company)

  • Convenience store payments: Refunded via bank transfer (bank transfer fees are borne by the customer)

 


 

Refund Amount

 


Only the product price will be refunded.

Shipping fees and transfer fees are non-refundable unless the item was defective or incorrectly shipped.


 

Defective or Incorrect Items

 


Full refund including product price and round-trip shipping fees.

 

 

 

Return Shipping Policy

 


 

Returns Due to Customer Preference

 

 

  • Return shipping: Customer’s responsibility

  • Shipping method: Must be trackable (e.g., Yu-Pack, courier service)

  • Advance notice required within 30 days of receipt

 


 

Defective or Incorrect Items

 

 

  • Return shipping: Covered by us

  • Shipping method: Cash-on-delivery return permitted

  • Must contact us within 7 days of receipt

 


 

Important Notes

 

 

  • Always contact us before returning any item

  • Unauthorized returns may not be accepted

  • For international returns, customs duties and clearance fees are the customer’s responsibility